Refund Policy

Last updated: 16/01/26
 

At ApexBuysMarket, we aim to provide our customers with quality products and a smooth shopping experience. This Refund Policy explains the circumstances under which refunds may be issued, the applicable timeframes, and the conditions that apply.
 

1. Eligibility for Refunds
 

You may be eligible for a refund if:

• The item you received is defective, damaged, or faulty

• You received an incorrect item

• Your order was lost in transit or not delivered within a reasonable timeframe

Refund requests must be submitted within the timeframe outlined below.
 

2. Timeframe for Requesting a Refund
 

Refund requests must be made within 14 days of receiving your order.

To request a refund, please contact us at apexbuysmarket@gmail.com with:

• Your order number

• A description of the issue

• Clear photos (if the item is damaged, defective, or incorrect)

Requests made after this period may not be eligible for a refund.
 

3. Conditions for Refunds
 

To qualify for a refund:

• Items must be unused, unworn, and in their original condition

• All original packaging, tags, and accessories must be included (where applicable)

• Proof of purchase must be provided

We reserve the right to refuse refunds that do not meet these conditions.
 

4. Non-Refundable Items
 

The following items are generally non-refundable, unless faulty or incorrect:

• Items showing signs of wear or use

• Items damaged due to misuse or improper care

• Sale or discounted items (unless otherwise required by law)

For hygiene reasons, certain items (such as accessories worn close to the body) may also be non-refundable unless defective.
 

5. Full vs Partial Refunds
 

• Full refunds may be issued where the item is confirmed to be faulty, damaged, incorrect, or not delivered.

• Partial refunds may be issued where the item shows minor issues that do not significantly affect use, or where part of the order is returned.

Refund decisions are made on a case-by-case basis.
 

6. Return Shipping
 

As we operate using a dropshipping model, return addresses may vary depending on the supplier.

• Customers may be responsible for return shipping costs unless the item is faulty, damaged, or incorrect.

• Shipping costs are non-refundable, except where required by law.

Return instructions will be provided once your refund request is approved.
 

7. Refund Processing
 

Once your refund is approved:

• Refunds will be issued to the original payment method

• Processing times may vary depending on your payment provider

• Please allow 5–10 business days for the refund to appear in your account
   

8. Cancellations
 

Orders can only be cancelled if they have not yet been processed or shipped.
Once an order has entered processing or shipping, it cannot be cancelled.
 

9. Consumer Rights
 

This Refund Policy does not affect your statutory rights under applicable consumer protection laws in the United Kingdom or United States.
 

10. Contact Us
 

If you have any questions about this Refund Policy or would like to request a refund, please contact us at:

Email: apexbuysmarket@gmail.com